Legal notice

Business Name
Yamamoto Seiko Co., Ltd.

Responsible Person
Masato Yamamoto

Address
2-13-4 Shariji, Ikuno-ku, Osaka-shi, Osaka 544-0022, Japan

Contact Information
Customer Support (Weekdays 10:00 AM – 4:00 PM JST)
Email: support@yukyujinrou.com
Please note that we are closed on weekends, public holidays, and extended holiday periods.

Product Prices
All product prices are displayed on each product page and include applicable taxes.

Shipping Fee
A flat shipping fee of JPY 800 (tax included) applies nationwide within Japan.
Free shipping is available for orders totaling JPY 10,000 (tax included) or more.

Consumption Tax
All prices displayed on this website include applicable consumption tax.

Payment Methods

Credit Card
- Visa
- Mastercard
- JCB
- American Express
Apple Pay
Google Pay
Convenience Store Payment
- Seven-Eleven
- Lawson
- FamilyMart
- Ministop
- Seicomart
- Daily Yamazaki
PayPay

Payment Deadline

> Credit Card, Apple Pay, and Google Pay
Payment authorization is processed automatically in real time when an order is placed. Therefore, there is no separate payment deadline.

Please refer to your card issuer for information regarding billing and payment dates.

> Convenience Store Payment
Payment must be completed within 7 days of placing the order.

> PayPay
Payment is processed immediately upon order completion. There is no separate payment deadline.

Purchase Limits
The maximum quantity available for purchase varies by product.
The quantity selectable in the “Quantity” field on each product page represents the maximum purchase limit.

As each item is individually handcrafted by artisans, production quantities are limited. We appreciate your understanding.

Delivery Time and Method
For in-stock items, orders are generally shipped within 3 business days after purchase (excluding weekends, public holidays, and extended holiday periods).

Shipping details will be provided in the shipping confirmation email.

Please note that delivery may be delayed during periods of high order volume or around holiday seasons. Additionally, delivery requests may not always be accommodated due to transportation route restrictions.

Returns, Exchanges, and Cancellations

> Order Cancellations
Once an order has been confirmed, it immediately enters the fulfillment process and cannot be canceled.

Thank you for your understanding.

> Defective or Incorrect Products
Although we take great care in product quality and shipping accuracy, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

If replacement stock is available, we will arrange an exchange.

If a replacement item cannot be provided, a refund may be issued instead.

When returning or exchanging an item, please include all materials originally enclosed with the shipment.

Return Shipping Costs
For returns or exchanges resulting from defective products, shipping errors, or other issues attributable to us, return shipping costs will be covered by our company.

We do not accept returns or exchanges for customer-related reasons.

Refunds
For credit card payments, refunds will be processed through the applicable card issuer.

Refund timing and procedures vary depending on the card company.

Please contact your card issuer directly for details.

Cases Where Returns or Exchanges Cannot Be Accepted
Returns or exchanges cannot be accepted under the following circumstances: