Refund policy
Cancellation Policy
Once an order has been confirmed, it immediately enters the fulfillment process and cannot be canceled.
Thank you for your understanding.
Defective or Incorrect Products
Although we take great care in product quality and shipping accuracy, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
If replacement stock is available, we will arrange an exchange.
If a replacement item cannot be provided, a refund may be issued instead.
When returning or exchanging an item, please include all materials originally enclosed with the shipment.
Return Shipping Costs
For returns or exchanges resulting from defective products, shipping errors, or other issues attributable to us, return shipping costs will be covered by our company.
We do not accept returns or exchanges for customer-related reasons.
Refunds
For credit card payments, refunds will be processed through the applicable card issuer.
Refund timing and procedures vary depending on the card company.
Please contact your card issuer directly for details.
Cases Where Returns or Exchanges Cannot Be Accepted
Returns or exchanges cannot be accepted under the following circumstances:
- Returns or exchanges requested for personal/customer reasons
- Requests made more than 7 days after product delivery
- Products that have been used
- Products without the original invoice, tags, or accompanying materials
- Products that have been damaged or soiled after delivery
- Products returned in a condition significantly different from when delivered
- Products purchased outside this website
- Requests to exchange for a different product
- Cases where no fault or negligence on our part is determined