Shipping policy

Shipping Fees

A flat shipping fee of JPY 800 (tax included) applies nationwide within Japan.

Orders totaling JPY 10,000 (tax included) or more qualify for free shipping.

Shipping Schedule and Delivery Method

For in-stock items, orders are generally shipped within 3 business days after purchase (excluding weekends, public holidays, and extended holiday periods).

Please note that delivery may take longer during periods of high order volume or around holiday seasons.

Due to shipping route restrictions, we may not always be able to accommodate specific delivery requests.

If delivery is delayed due to weather conditions, carrier circumstances, or other reasons, we will notify you by email or other means.

Requested Delivery Date and Time

Orders are processed for the earliest possible delivery.

If you would like to specify a delivery date or time, please contact the shipping carrier directly after receiving the Shipping Confirmation email, which includes your tracking number and a carrier inquiry link.

Shipping Carrier

All orders are shipped via Yamato Transport.

 

Tracking Your Shipment

A tracking number is included in the Shipping Confirmation email sent when your order is dispatched.

Please refer to that email and contact the shipping carrier directly for delivery updates.

 

If Your Order Has Not Arrived

Delivery may be delayed due to weather conditions, road conditions, or other unforeseen circumstances.

Please check the tracking number provided in the Shipping Confirmation email and contact the shipping carrier directly.

Extended Absence or Refusal of Delivery

If an order is returned due to an extended absence or refusal to accept delivery, the customer may be responsible for both outbound and return shipping costs, as well as any associated handling fees.

If delivery cannot be completed due to an incorrect address, extended absence, or similar circumstances, the package may be held by the shipping carrier, and additional shipping charges may apply.